Personal information is information that identifies you or can reasonably be linked to you. Depending on how you interact with CHC, this may include your name, contact details, address, information supplied in an enquiry or registration, event or programme details, and information required to process bookings, donations or other requests.

General statistical, aggregated or anonymised information that does not identify an individual is not treated as personal information.

We collect information that you provide when you communicate with us, complete a website form, register for an event or programme, make an enquiry, participate in a promotion, request support or otherwise interact with CHC or an affiliated ministry.

Our website may also collect limited technical information through cookies and similar technologies to support website functionality and understand how visitors use the site.

We may use personal information to:

• respond to enquiries and provide requested information;
• administer CHC and affiliated ministry events, meetings and programmes;
• confirm registrations, bookings, donations, orders or service requests;
• communicate with you by email, SMS, WhatsApp or another suitable platform;
• maintain church and administrative records;
• protect our website, systems and community from fraud, misuse or unlawful activity; and
• meet legal, regulatory and operational requirements.

When you provide personal information to CHC, you consent to us storing and using it for the purpose explained when it is collected, or for a purpose reasonably connected to your interaction with us.

You may ask us to stop using your information for marketing or optional communications at any time by contacting us using the details below.

We may share relevant information with trusted service providers that help us deliver our activities and services, including information technology, communications, catering, accommodation, event, booking and payment service providers. Information may also be shared with affiliated ministries, ROOTED discipleship school and CHC partnering churches where this is necessary for the relevant programme or service.

We do not share more information than is reasonably required for the applicable purpose.

Some of our service providers may host databases, email or documents outside South Africa. Where personal information is processed across borders, we will take reasonable steps to use reputable providers and appropriate safeguards.

Retention periods vary according to the purpose for which information was collected. Unless a longer period is required by law or for a legitimate operational reason, we will not retain personal information for longer than reasonably necessary.

CHC uses reasonable administrative and technical measures to protect stored personal information against unauthorised access, loss, misuse or disclosure. If we become aware of a security breach affecting your personal information and we have sufficient contact details, we will provide notice where reasonably practical and legally required.

Cookies are small files stored by your browser. They may be used to remember preferences, support registration or form functionality and help us understand which parts of the website are useful to visitors.

Most browsers allow you to block, limit or delete cookies. Disabling necessary cookies may prevent certain website functions from working correctly.

Our website may contain links to third-party websites. CHC does not control those websites and is not responsible for their content, security practices or privacy policies. Please review the privacy policy of any external service before submitting personal information.

You may contact us to ask about personal information held by CHC, request a correction, update your communication preferences or raise a privacy concern. We may need to verify your identity before acting on a request.

City on a Hill Church
PBO 93 000 8962
25 Webb Street, Northmead, Benoni, Gauteng, South Africa

General enquiries: info@cityonahill.org.za
Privacy and POPIA: privacy@cityonahill.org.za

CHC may update this policy when our practices, services or legal requirements change. The latest version will be published on this page with its effective date.